5-3, 3rd Miles Square, Jalan Klang Lama, 51100 Kuala Lumpur

We’re open Monday – Friday, 9 a.m. – 7:30 p.m. GMT +8.00

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Free Delivery** Peninsular Malaysia RM8 (1kg and below) Peninsular Malaysia (1kg and above) subject to volumetric calculations Sabah & Sarawak RM12 (1kg and below) Sabah & Sarawak (1kg and above) subject to volumetric calculations **Terms and condition applies

Which payment methods are accepted in the Online Shop?

Our platform accept VISA, Mastercard, Union Pay

How long will delivery take?

Domestic delivery (Peninsular) takes 3-5 working days* Domestic delivery (Sabah & Sarawak) takes 4-7 working days* International delivery takes 7-18 working days* *subject to changes without prior notice

How secure is shopping in the Online Shop? Is my data protected?

Customer can refer to our privacy policy page for “Personal Data Protection”.

What exactly happens after ordering?

After an order has been successfully made (payment completed), the merchant will pack and our delivering partner will collect your parcel from the merchants and deliver to your doorstep. A tracking number will be updated at your “Order” section and you can track your order there.

Do I receive an invoice for my order?

Yes, an invoice will be emailed to you if payment are not made, if payment are made, a receipt will be emailed to you.

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